sofia’s Policies
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All appointments will be made through Booksy, which can be accessed through the Booksy app or at the bottom of the drop down menu. We do require a credit card to secure all reservations. New clients will have a $20 deposit.
First-time Clients: Services will be done on bare nails only. Please have your nails safely soaked off by your former nail salon, or remove them yourself with 100% pure acetone in a glass or metal bowl. I do not remove foreign product for safety reasons because I do not know what products were previously used.
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There is a 24-hour cancellation policy. Appointments cancelled with less than 24 hours notice will be subject to a charge of 50% of the scheduled service. If you do not arrive at your scheduled appointment time within 15-minutes, you will be considered a No Show. No show appointments will be subject to a charge of 100% of the scheduled service and will be blacklisted from future scheduling.
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There is a 10-minute grace period to allow for unpredicted traffic or difficulties. If you will be more than 10 minutes late to your appointment, please message or call your manicurist to see if we have the availability to service you. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. Therefore, if you arrive more than 10 minutes late, we reserve the right to refuse partial or complete services.
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Verity does not provide refunds for any service(s). If you are not satisfied with your service, we have a 3-day guarantee period in which you may return to the salon to have repairs done free of charge. Any additional repairs required outside of the 3-day time frame will be subject to an additional charge.